Soft Life Through Christ Store Policy

Collapsible content


Please note that after placing an order you will receive an automatic email confirming the order. However, this receipt does not constitute a contract, and SOFT LIFE THROUGH CHRIST reserves the right to cancel any order for reason including, but not limited to, inability to authorize a credit card, insufficient stock, or suspicion of fraud.

We reserve the right to verify any order that our payment system flags as fraudulent. The authorization process will require a VALID PHOTO ID.

If you cannot verify the required information. Your order will be cancelled and refunded.

AfterPay:Pay in 4 - interest-free with AfterPay. You will be redirected to AfterPay when selecting this method,  kindly complete next steps according to AfterPay guideline.

Shipping & Contact

Please allow our team 1-2 business days from the date of purchase to process your order. Orders are immediately shipped after processing.

Orders placed on Friday or over the weekend are dispatched on Mondays.

If for any reason you have entered the wrong shipping address please email within the first 24 hours from purchase so we can update your order.

You will receive a confirmation email after your order is placed. You will then receive another email with tracking details once your order has been shipped. (If for any reason you do not receive any of these emails please reach out to us at

Please allow *UPS* time to scan and update your tracking information within this 1-2 business days processing period.

We cannot take responsibility for delays caused by the courier.

Standard shipping is 3-5 business days. (Plus 1-2 business days processing).

Total Waiting Time = Processing Time + Shipping Time

Contact Information: To receive Order Update, it is compulsory to fill in your Email Address as we will also contact you mostly via email for further notice after your order is placed.

Returns & Refunds

We want you to have a positive experience every time you shop with us.

Our policy lasts 14 days from delivery. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please email our customer service department at for our return address. Customer is responsible to pay shipping return cost.

With defective items, we expect customers to notice and provide evidence. Evidence must be included: Photo or video sent to our customer support via for further assistance & a return label.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, the original shipping cost will be deducted then your refund will be processed, and automatically be applied to your credit card or original method of payment, within a certain amount of days(usually 3-5 days depending on customers bank).

Items marked as Final Sale or on sale at 50% off or over are not eligible for returns or exchanges.

Undelivered items

Under certain circumstances, your order is undelivered and sent Back/Returned to the sender for the following reasons:

  • - Cannot contact recipient
  • - Incorrect recipient information
  • - Unpaid Import Duties & Customs
  • - Refused Delivery

We will try our best to work this out and provide you with the most appropriate support that complies with our policy. Depending on each particular case, you might have to pay a re-shipping fee and/or Import Duties & Customs. Email us at

We will contact you back once we are notified about the above issue and provide you with relevant instructions.

*Please be aware that all Back to sender/Returned to sender items will be at SOFT LIFE THROUGH CHRIST disposal after 30 days from the date of returning arrival.